Please read these terms carefully before using our services.
These Terms and Conditions (“Terms”) govern your use of the payment services provided by Currency Clear Limited (“we”, “us”, “our”). By accessing or using our services, you agree to be bound by these Terms. These Terms constitute a framework contract for the purposes of the Payment Services Regulations 2017.
Currency Clear Limited is a Small Payment Institution registered with the Financial Conduct Authority under the Payment Services Regulations 2017, FCA Reference Number 928861. We are registered in England & Wales, Company Number 12192574. Registered office: 3 Boxgrove Road, Guildford, England, GU1 2LX.
Currency Clear Limited is a registered member of the SWIFT network.
Currency Clear Limited provides payment services including international money transfers, foreign exchange, remittance services, and payment collections. Our services are subject to applicable regulations and laws, including the Payment Services Regulations 2017 and the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017.
To use our services, you must be at least 18 years old, resident in a jurisdiction where our services are available, and capable of entering into legally binding contracts. You must provide accurate and complete information during registration, including all information required for our customer due diligence obligations.
Client funds are safeguarded in accordance with the Payment Services Regulations 2017. We safeguard your funds by holding them with a regulated Electronic Money Institution (EMI) that is authorised by the Financial Conduct Authority. This means your funds are held separately from our own operating funds and are protected in the event of our insolvency.
Important: As a Small Payment Institution, Currency Clear Limited is not covered by the Financial Services Compensation Scheme (FSCS). This means that if Currency Clear Limited were to become insolvent, you would not be eligible for compensation from the FSCS in respect of our payment services. However, your funds are safeguarded as described in section 5 above.
Our fees, charges, and exchange rates will be clearly disclosed before you confirm any transaction. By proceeding with a transaction, you agree to the applicable fees. A full summary of our standard fees is available on our Fee Schedule page. We will give you at least 2 months’ notice of any changes to our fees.
Once you have authorised a payment order and we have accepted it, we will execute the payment in accordance with the following timescales:
Payments may be subject to anti-money laundering checks and sanctions screening, which may delay execution. We will inform you if additional checks are required.
Before execution: You may cancel a payment order at any time before it becomes irrevocable. A payment order becomes irrevocable at the point we begin processing it. For same-day payments, this is the moment you confirm the transaction. For future-dated payments, you may cancel up to the end of the business day before the scheduled payment date.
Framework contract termination: You may terminate this framework contract at any time by giving us at least 1 month’s written notice. We may terminate this framework contract by giving you at least 2 months’ written notice. Termination will not affect any transactions already in progress.
Cooling-off period: If you are a consumer, you have the right to withdraw from this framework contract within 14 days of entering into it, without penalty. To exercise this right, contact us at contact us. Any transactions already executed during this period will remain valid, and applicable fees for those transactions will still apply.
If you believe a transaction was unauthorised or incorrectly executed, you must notify us without undue delay. You will not be liable for losses arising from unauthorised payment transactions beyond £35, provided you have not acted fraudulently or with gross negligence. We will refund the amount of an unauthorised transaction immediately, and no later than by the end of the next business day, after becoming aware of or being notified of the transaction.
We are liable for the correct execution of payment transactions you have authorised. If a payment is not executed or is defectively executed due to our error, we will refund the payment amount and restore your account to the state it would have been in had the error not occurred. Currency Clear Limited shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services, except where required by law.
If you are unhappy with any aspect of our service, please refer to our Complaints Procedure. If we are unable to resolve your complaint to your satisfaction, you have the right to refer it to the Financial Ombudsman Service. Full details are available on our Complaints page.
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to your right to refer complaints to the Financial Ombudsman Service.
For any questions regarding these Terms, please contact us at contact us or write to us at Currency Clear Limited, 3 Boxgrove Road, Guildford, England, GU1 2LX.
Last updated: March 2026